PhoneMondo is a cloud CTI and callerID notification solution that helps making telephony much more effective in your company. When the phone rings (either Voip, landline or on Android mobile), PhoneMondo looks up data in different data sources like online phone directories and CRM systems (i.e. Salesforce.com, Microsoft Outlook). It then shows extra information for the call to you on your PC screen, in your web browser and/or on your mobile phone. So you can decide before picking up if you want to talk to the caller or not. Calls can be rejected and forwarded with a click. Notes, tasks, opportunities and other helpful data will make it more easy to make the call a successful call instead of just wasting time while searching for the data of the caller or letting the caller spell his name and address. All calls are stored in a call history in the cloud. Various reports help understanding telephony usage in your company and to detect any problems, i.e. on which time of day do the customers have to wait too long until the call is picked up.
Ob in der Kundenakquise oder im Kundendienst, professionelle Vieltelefonierer kennen die damit verbundenen Probleme: selten hat man die passenden Kundendaten parat, da man nicht immer auf den ersten Blick erkennen kann, wer anruft. Das kostet nicht nur wertvolle Zeit, sondern bringt auch Reibungsverluste in der Kundenbetreuung und Weiterverarbeitung von Kundendaten mit sich. PhoneMondo optimiert Telefonie als moderne CTI Anwendung auf eine neue Weise und schafft damit Abhilfe für viele Effektivitätsprobleme beim Telefonieren. In der Basisversion ist das Programm kostenlos.
PhoneMondo ist ein cloudbasiertes CTI System. Die Software arbeitet mit Windows Desktop PC oder Android Geräten zusammen. Es zeigt mit der Anrufanzeige auf den genannten Geräten alle verfügbaren Informationen zum Anrufer an. Dabei greift das Programm auf mehrere Informationsquellen wie auch per Rückwärtssuche auf Online-Telefonbücher zu. Zusammen mit dem Anruf werden etwa Kundendaten und Zusatzinformationen angezeigt. Das Programm zieht Informationen unter anderem aus Microsoft Outlook, Mozilla Thunderbird, SalesForce.com, c-entron ERP oder Visoma Tickets. Wenn gewünscht, lässt sich ein Telefonat automatisch per Sperrliste oder auf Knopfdruck blocken. Unerwünschte Anrufer haben somit keine Chance mehr, wertvolle Zeit zu rauben. PhoneMondo verbindet sich mit jedem Tapi-Treiber oder direkt mit STARFACE Telefonanlagen und AVM FritzBox. Asterisk-basierte Telefonanlagen können über ein Asterisk Modul an PhoneMondo angebunden werden.
PhoneMondo kann noch mehr: es übergibt auf Wunsch die Anrufe auch in andere Systeme wie Solutio CHARLY und Salesforce.com. PhoneMondo kann bei bestimmten Anrufen eine E-Mail gesendet, eine Webseite (mit Parametern) geöffnet oder ein anderes Programm gestartet werden. Eine Android App macht das System unterwegs jederzeit nutzbar, indem auch mobil die Anrufe, Kontakte und Statistiken angezeigt werden.
Initial release of this new Cloud CTI CallerID system
Разрешения на распространение: The PhoneMondo apps and link to webseite can be freely distributed over the internet in an unchanged form.
Terms Of Use Introduction
Welcome to PhoneMondo, owned and operated by Scavix Software Ltd. & Co. KG ('Scavix Software'), Ebstorf, Germany ('the Site'). Please read the following Terms of Use carefully before using this Site or ordering/downloading any of our products, so that you are aware of your legal rights and obligations with respect to Scavix Software and its affiliates and subsidiaries (individually and collectively, 'Scavix Software').
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